Palrox

Privacy Policy

1. Who We Are

Palrox is owned and operated by 17615221 Canada Inc. (Incorporation Number: 17615221), based in Waterloo, Ontario, Canada (collectively referred to as 'Palrox', 'we', 'our', or 'us').

We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our competitor tracking services, applications, websites, and related tools (collectively, the "Services").

If you do not agree to this Privacy Policy, please do not use our Services.

2. What Information We Collect

We may collect the following categories of personal data:

  • Account & Registration Information: name, email address, password, company name.
  • User Content & Inputs: competitor URLs, tracking preferences, alert settings, competitor lists, and other data you provide to use our Services.
  • Payment Information: payment method details (processed via third-party processors; we do not store full payment data).
  • Usage Data: IP address, browser type, device type, session data, cookies, interaction data.
  • Feedback & Communication: any inquiries, support messages, survey responses, or feedback provided.

3. How We Use Your Information

We may use the information we collect to:

  • Provide, operate, and maintain our Services.
  • Track competitors, generate change alerts, and deliver dashboards and reports.
  • Personalize your experience and provide tailored insights.
  • Monitor and improve the accuracy, quality, and performance of our AI tools and features.
  • Provide customer support and respond to inquiries or issues.
  • Communicate important updates, announcements, security notices, and marketing messages (you can opt out of marketing).
  • Process transactions and manage billing and payments.
  • Enforce our Terms of Use and protect the rights, property, and safety of our users and services.
  • Comply with legal obligations and regulatory requirements.

4. Sharing Your Information

We do not sell your personal data.

We may share your data with:

  • Service Providers (hosting, analytics, payment, AI providers).
  • Legal authorities (to comply with law).
  • Corporate transactions (merger, acquisition, restructuring).

5. International Data Transfers

Your data may be processed in Canada and other jurisdictions. We apply safeguards consistent with GDPR and PIPEDA.

6. Your Rights & Choices

Depending on jurisdiction, you may have rights to access, correct, delete, withdraw consent, object to processing, or request portability. Please use our contact form to exercise these rights.

7. Data Retention

We retain personal data as long as necessary to provide Services, comply with law, and resolve disputes. Account data and competitor tracking data are stored until you delete your account or request deletion.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate, personalize, and improve our Services. You can manage cookie preferences through your browser settings.

9. Security Measures

We implement appropriate technical and organizational security measures to protect your data. However, no method of transmission or storage is completely secure. You use our Services at your own risk.

10. Children's Privacy

The Services are intended for individuals who are at least 18 years old or the age of majority in their jurisdiction. We do not knowingly collect personal information from anyone under this age.

11. Changes to This Policy

We may update this Privacy Policy at any time. We will notify you by email or through our Services. Continued use of Palrox after updates means you accept the revised policy.

12. Contact Information

For any privacy-related inquiries, please contact:

Privacy Officer – Palrox

For privacy-related inquiries, please use our contact form.

17615221 Canada Inc. (Incorporation Number: 17615221), P.O. Box 28049, Waterloo, ON N2L 6J8, Canada